Residential Services Job Descriptions

Program Counselor

Direct Support Professionals are primarily responsible for meeting the needs of persons supported, and identifies & supports individual preferences. Assists persons with improving skills and self-sufficiency in all aspects of daly living. Provides proactive, empowering & inclusive support, guidance, training & supervision. Facilitates community involvement & promotes family connections.

Sleep|Awake Counselors

Direct Support Counselors that ensure individuals served are asleep and comfortable during overnight hours. Counselors respond to emergencies, assist with morning routines including breakfast, personal grooming and administer medications. Light domestic tasks including wiping counters, cleaning sinks and other tidying-up tasks are typically completed.

Awake counselors will complete other duties as per assigned individual(s) and home(s) needs.


Assistant Program Manager

Completes indirect job duties including maintaining forms in books, review loggings, order medications, plan community activities, assist with financial oversight of individuals’ finances, and other similar administrative tasks to support the Program Manager.  Also provides direct services support as assigned.

Support Services Counselor

Direct Support Professional position that provides programming and general assistance within  family or foster care setting. Assists wtih activities, (out to eat, to movies, shopping, sports, dances, etc. that are of interst to the individual.) Empower & support to improve skills & increase self-sufficiency. 

Community Living Advisor|CLA

Implement person-centered supports to assigned individuals living semi-independently in the community. Serve as primary liaison among support team members. Guide positve interactions & communication. As requested, coordinate medical, leisure, community services & promote independent use of these services.


Program|Designated Coordinator

Coordinates assessments, service plans & reviews, service outcome plans, medical care, financial support and vocational needs. A support team liaison.

Program Manager

Onsite supervisor overseeing all aspects of daily service provision, staff training, scheduling and support. Primary support team liaison. Directly supports individuals served as needed.


Assistant Program Director

Supports program managers & director with processing payroll, training, quality assurance audits, & licensing coordination. Is a resource & support to program counselors. Directly supports individuals served as needed.

Program Director

Responsible for overall planning, quality control, regulatory compliance & supervision in assigned divisions. Reviews all reports & attends all meetings related to division. Directly supports individuals served as needed.

Senior Director

Oversees service provision across  home and community based services  & is in charge of the smooth operation of these residential services. Responsible for licensing and regulatory compliance and ensuring satisfaction of services to those supported.

Residential Service Types

Community Living Services: Scattered Sites - SILS

Provided to individuals diagnosed with a developmental disability, brain injury, and/or needing services due to financial, marital, health, or other issues. Services are provided throughout five metro-area counties (Carver, Dakota, Hennepin, Ramsey, Scott, and Washington) and are typically provided in their homes.

Semi-Independent Living Services are designed to provide the support, monitoring, guidance, and crisis intervention services to meet the individual needs of people with a high level of independent skills.  24-hour, on-call assistance is available daily. Personal contacts usually occur one to three times per week. Transportation is also provided.

ladies with floral renaissance wreaths
winner at special olympics stands with his medal
bowling in the community

CRS - Group Homes

Flexible hours and positions typically incorporate weekday evenings, weekends, and/or early morning hours – which tend to mesh well with school schedules & family – or other employment if you are merely seeking a supplemental job. Perks include free meals, recreational outings in the community with paid admission, free orientation, and ongoing training – including tuition reimbursement for college and ongoing related training. A company vehicle is provided for community inclusion, and mileage is reimbursed when using your vehicle. Ideal opportunity for on-the-job experience for other careers that work with people! Thomas Allen manages 28 homes throughout the metro and surrounding communities for adults with disabilities.

Community Living Services: In-Home Support Services

Services may be provided by Support Services Counselors within natural or family foster homes. Hours needed are often to support the gap of unsupervised time before or after school and when parents return home from work, evenings, and weekends. Or, shifts may occur after they return home from jobs or day programs. Shift times are often short and fit well with school commitments or other employment. Services are provided throughout five metro counties (Dakota, Hennepin, Ramsey, Scott, and Washington).   

Pin It on Pinterest

Share This