Frequently Asked Questions (FAQ)

Case Management|Care Coordination

Do I need a social work license?

In our Case Management and Managed Care divisions, some positions do require a social work license, but most require a 4-year (bachelor’s) degree in a closely related field (i.e. Psychology, Sociology, Human Services). However, if you have a Social Work degree, you must also have a social work license to serve as a social worker in the state of Minnesota.

What would be my work hours?

Typical business hours, Monday through Friday. Hours can be flexible, based on the location and programs served.

Do you provide license supervision and reimbursement?

Yes! All supervision is provided by designated personnel at the level of two hours of individual and two hours of group supervision per month for full-time status employees. Those employees under part-time status will receive supervision by designated personnel at the level of two hours of supervision total per month. License renewal fees will be reimbursed up to the LSW amount, with the exception of the social work license supervisor positions, who will be reimbursed at the  license level required for their position.

What experience is needed to be a case manager or care coordinator?

Although we do hire recent graduates, we like all case management and managed care employees to have some experience working with vulnerable populations. Experience requirements vary based on specific county and waiver requirements. Some LTC positions require 1-2 years experience, and DD case managers are required to have at least 1 year of experience working with individuals with developmental disabilties or related conditions.

What is a typical caseload?

Care Coordinators working with community individuals usually serve a caseload of approximately 70-90 members. Care Coordinators working with individuals in a nursing facility usually serve a caseload of approximately 100-120 members.

Case Managers typically manage caseloads of 40-55 individuals, depending on the County and program(s) served.

What is typical day like for a care coordinator | case manager?

Case Managers and Care Coordinators are offered a mix of out of the office (field) work and in-office administrative work. On average, case managers and care coordinators will spend approximately 30% of their time visiting individuals served and attending community meetings.

What does a Case Manager do?

Case Managers work to keep individuals served safe and healthy in their communities. This means authorizing, setting up, and coordinating services, connecting resources and advocating for the people we serve.

What does a Care Coordinator do?

The Care Coordinator is responsible for the systemic process of ongoing assessment, planning, referral, orientation, monitoring and advocacy assistance through which multiple medical service needs of members are addressed. 

The primary focus of Care Coordination is the coordination of medical (Medicaid) services through Minnesota Health Care Programs (MHCP), as well as the Medicare services through MHCP for applicable individuals.

Where is your office located?

Thomas Allen’s corporate office is in West St Paul. We have case management and managed care satellite offices in Edina, Plymouth, Blaine, North Branch, Burnsville, West St Paul, and Duluth.

What counties or programs do you serve?

We serve individuals on waiver programs all over the State of Minnesota. Our largest contracts are through Hennepin, Ramsey, Dakota, Anoka, Scott, St Louis and Wright County.

We serve individuals on DD, CADI, BI, and EW waivers, the Alternative Care Program, and also those receiving County Funded Targeted Case Management through VA/DD, RSC and Rule 185.

What Health Plans do you work with?

Medica and Blue Cross Blue Shield

What kind of training will I receive?

All employees participate in our Standard Orientation, which includes an introduction to agency policies and procedures.

This is followed by on-site training with your hiring supervisor and management team, and includes job-shadowing opportunities.

Thomas Allen provides ongoing training opportunties, many with CEUs, in a variety of convenient formats including online courses, in-person seminars, unit meetings, webinars, 1:1 coaching, MSSA Conference, and more.  You will also find many colleagues with vast experience that offer support and mentoring.

Will I receive support & feedback to help me learn & grow?

Yes! Our internal procedures are to provide a 1:1 90 Day Feedback opportunity with your supervisor. This is an opportunity to check in following your site specific training to discuss your questions, address any concerns, and identify if you would like or need further orientation, and discuss frequency & type of connection opportunities you would like with your supervisor.

At your 6 month anniversary, a performance review will be completed with your supervisor, and performance goals meaningful to you will be established together.

At your one year anniversary, another performance review will be completed together, and a review of your 6 month goals, along with discussion of goals for the next year.

Thereafter, performance reviews are completed at the frequency specified in policy.

You will also receive support through routine unit meetings, and your supervisor has an open door policy and is available to you for support and collaboration.

What type of growth & promotional opportunities do you have available?

There are many levels of job roles in both the Case Management and the Managed Care divisions. This tier structure, combined with the vast number of counties we contract with and our continual growth, affords multiple and ongoing promotional opportunities.

You can review the various open job positions HERE.

What New Hire Documents will I need?

You will complete a job application on our applicant portal.

You will be required to have a college transcript, current license (as applicable to position of interest), a current MN Driver’s license, current vehicle insurance, and submit proof of eligibility to work in the United States.  Other documentation specific to your position will be identified by your hiring supervisor.

I still have questions and would prefer to talk to someone.

You may contact our Human Resources Staffing Specialist.

Phone:  651-453-5261


Am I able to work from home?

We offer a hybrid work-from-home model after completion of orientation if job expectations are being met and through discussions with your hiring supervisor.

What makes Thomas Allen stand out - Why should I work for you?

We have a solid and positive reputation as an industry leader, proven through over 4 decades of experience and service to numerous local communities.

Our employees enjoy their jobs and feel supported. They like working here! This is proven through multiple awards as a Star Tribune Top Workplace, which is awarded based on feedback from employees.

We are progressive with our quest to be responsive to the changes within our industry and the needs within the community, while also being supportive of our employee teams with benefits and recognition that meets their needs and rewards them.

Continuing Education and Leadership Growth Opportunities:  A variety of quality training courses, many of which provide CEU’s, ensure your access to learning and development as you expand your skill set and  seek new career challenges.

We are certain you would like working with us as we truly are one of the best in the industry!

Finance Division

How many employees are in the Finance Department?

We are always growing, and our department continues to expand accordingly. We have approximately 11 division team members.

Our team is comprised of billing specialists, accounts receivable specialists, Revenue Cycle Manager, Payroll Administrator, Controller, and Senior Director.

What does a typical day in the finance department look like?

Once fully trained, employees set their own 8 hour daily schedule within 7:30 A.M. and 6:00 P.M. Personnel primarily work independently resolving billing issues, A/R, and current month’s billings. Each person specializes in something unique on top of case management billing and resolving A/R problems. Ex: A/P, banking, reimbursements, Support Services billings, SILS billings, SLS billings, Conservator billings, Payroll, etc. This is on rotation so every task has at least 2 people who are cross trained.

What software is used at Thomas Allen?

Microsoft Access is primarily used as our client data base and Progression Macola is used for our Accounts Receivable, Accounts Payable and Payroll. Microsoft Excel and Word are also used, but not daily. We use Outlook for our mail and meetings.

Approximately how much data entry will I do on a monthly basis?

Approximately 6-30 hours of entry per month.

Will I be able to easily learn new tasks? How much training will I receive before I work solo?

The finance staff are all patient, supportive and knowledgeable. You are free to ask as many questions as you need. All procedures are learned with repetition and time.

How flexible is Thomas Allen with personal schedules and health appointments?

Thomas Allen, Inc. is very flexible with appointments and accommodating early and/or late schedules. The expectation is timely completion of duties and tasks, and/or you being responsible to set up proper coverage.

Is Thomas Allen a good company to stay with long term?

Thomas Allen offers competitive benefits, incentives and encourages a healthy work environment.  It is a great company to work with long term!

Community Living Services

Do you offer PCA Services?

We currently do not offer Personal Care Attendant (PCA) Services. We offer a variety of similar services including the following:  In-Home Family Support, Respite, Personal Supports, Semi Independent Living Skills (SILS), and Independent Living Skills.

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